MindTouch, a leader in help software, announced that its' software now integrates with Salesforce.com. The ultimate solution, MindTouch "self-service" recognizes customer support value to their customers. And MindTouch's goal is to create the world's best self-service experience.
MindTouch software takes on a distinctive form as a social help center. For example, in Saleforce.com support agents can hurdle faster resolution times using MindTouch's adaptive search, a search engine that indexes articles and other assets to suggest the best content.
Social software is often designed the way organizations desire more flexibility for a collaborative environment in business, social networking, and community. In my recent coverage of well recognized social software, MindTouch's cloud-based wiki becomes an accessible knowledge base of company and customer contributed content. A stunning example can be seen at Autodesk, who uses MindTouch as an open learning platform, giving users the combined benefit of product help and users' experiences. And there are many more happy users to boot.